FREQUENTLY ASKED QUESTIONS (FAQ)
General Questions
  1. What is QuestNet?
  2. Why QuestNet?
  3. What does QuestNet offer?
  4. Who uses QuestNet?
  5. Who are the people behind QuestNet?
  6. Do I have to register to use QuestNet's features?
  7. What if I've forgotten my login name?
  8. What if I've forgotten my password?
  9. Who do I ask if I need personal assistance?
  10. What makes QuestNet different from other credit bureau information providers?
  11. How can I share my comments, suggestions or concerns about the site?
  
Company/Individual Information
  1. For local Entity Searches/Reports and Individual Checks, where does QuestNet get its information? What are its sources?
  2. How many companies does QuestNet cover?
  3. Does QuestNet cover both private and public companies?
  4. How can I check my debtor’s credit worthiness?
  5. How will I know if a person is being sued for bankruptcy?
  6. How will I know if there are any litigation / winding-up suits filed against a company?
  7. How can I know an individual / companies’ asset worth?
  8. Why is the Entity/Company that I searched for not found?
  9. What is the difference between “Available Litigation” and “Detailed Litigation”?
  10. Can I retrieve the “Detailed Litigation” instantly?
  11. How do you read a suit number, e.g. Supreme Court 1588/ 1999?
  12. Why are the financial statements of some companies not available?
  13. Who do I ask if I have questions on the purchasing process?
  14. Who do I ask if I have questions on the products that I have purchased?
  15. Can I share the Credit Report, which I have purchased, with third parties?
  16. Can I retrieve my searches again on the same day?
  17. Can I re-collect my search result after the day of transaction?
  18. If I forgot to collect my search result after placing order, can I still retrieve it on the following day?
  19. Previously when I searched for an Available Credit Report on a Entity/Company, it was unavailable on your database. However, when I searched on the same Entity/Company a few days later, there was an existing Available Credit Report? Why is this so?
  20. In your credit reports, why do some companies have credit ratings while others don't?
  21. Why does the information provided in the local/foreign credit reports vary for different countries?
  22. My company has been in operation for many years. Why is it that I can't find it in your database?
  23. Why is it that some reports do not have the financial statements of the Entity/Company?
  
Online Payment
  1. How can I check my balance points?
  2. Can I opt for a different Subscription Plan?
  3. How long are these points valid for?
  4. I have a few balance points, which are insufficient to purchase any of your products. Can I get a refund?
  5. Why am I not prompted to enter my Credit Card info when I’ve selected to pay by Visa?
  6. Are there any other methods of payment besides Credit Card?
  7. How do I terminate my account?
  8. Can I retrieve my statement of account online?
  9. How do I know how much it cost for each of my searches conducted online?
  
Technical Support
  1. What browsers and Microsoft Office versions does QuestNet supports?
  2. Do I need to install any other application to support the reports available in QuestNet?
  3. How do I make QuestNet my home page?
  4. Who do I approach if I have technical difficulties?
  
Privacy/Security
  1. Will QuestNet disclose my personal information to external parties?
  2. How will QuestNet protect my information? Are my online credit card transactions secure?

  
GENERAL QUESTIONS

1. What is QuestNet?
QuestNet is the information portal for today’s business and credit professional. Designed to provide instant access to millions of company & individual records and reports from multiple public sources worldwide, QuestNet is the means through which credit and business decisions may be confidently made everyday - based on verified, trusted and comprehensive background searches.

As Asia’s information exchange, QuestNet is the portal through which international business decision-makers will be able to access real-time updated information and conduct due diligence searches, reports and financials on companies and business in Singapore and across the globe, spread over all time-zones.

QuestNet is the amalgamation of two previous independent online information exchanges managed by DP Information Group; QuestLine (&/or QuestLine.com.sg) and 1QuestNet.com. The former was the information portal of choice by 95% of Singapore’s financial institutions and major law firms. The latter was successful as the gateway for value-added credit processing tools such as corporate credit reports and credit ratings.

Today, QuestNet delivers both data and analysis-based credit information tools for an extensive number of leading trading economies. Aside from its extensive coverage, the technology behind QuestNet is designed to give professionals that critical edge in access, accuracy and availability of information for their decision-making process.

QuestNet evaluates all genres of businesses from sole-proprietorships and partnerships to multi-national corporations and public listed companies. These companies are evaluated along their industry peers, utilizing both qualitative and quantitative information including financial data and industry ratios.

In summary, QuestNet is an online business tool that you can trust to maximize the value of data for strategic business decision-making.

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2. Why QuestNet?
Well, it is simply information at your fingertips.

QuestNet is an innovative service enabling you to make critical decisions promptly. Data on companies and individuals is collated from reliable sources, analysed, researched and delivered in meaningful formats to facilitate prompt and confident decision-making.

The de-facto source for credit bureau information, QuestNet.com enables you to access information online compiled from official sources and updated regularly. You can search for credit reports and use sophisticated credit assessment tools to measure the default probabilities of companies and individuals.

QuestNet provides real-time access (includes more than 5 million UK and 1 million Singapore corporate records) and value-added services such as industry statistics, financial data and credit ratings, we are able to offer you solutions that no other websites can.

QuestNet offers decision-making solutions that are:-
Fast Retrieve registered details, litigation and financial information instantly
Reliable Primary source of information for Singapore based companies - is the Accounting & Corporate Regulatory Authority (ACRA), the Supreme and State Courts
Affordable Our low prices and premium Subscription Plans help you stretch your pockets in acquiring critical credit bureau information
Easy-to-use Perform instant search by simply keying the name of the entity/company you want. Online Help, FAQs and Glossary are also available to guide you in using the system
Online Payment Pay for your purchases by Subscription or Credit Card
24/7 Global Access Search and get instant information anytime from anywhere in the world through the Internet




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3. What does QuestNet offer?
Every feature in QuestNet.com is positioned to provide corporate and industry information, as well as value-added information such as credit ratings, financial data and credit reports. All of which are credit bureau information that is vital for knowledge and risk management in daily business activities.

We offer:

  • FREE Online Registration
  • FREE Industry, Business and feature Articles
  • Premium Subscription Plans for great savings
  • Quintessential Industry Statistics (I-Stats)
  • Extensive Corporate Search - includes company information, litigation and winding up details, financial information, industry ratios, credit ratings, bank charges and many more (includes more than 1 million Singapore records and 5 million UK)
  • Available Credit Reports (more than 6,000 Singapore reports available and growing)
  • Order of Credit Reports for both Singapore and foreign countries to suit individual business needs
  • Online access to financial statements - Profit and Loss, and Balance Sheet
  • Online payment - by VISA or MasterCard
  • Comprehensive Online Helpdesk
  • Online feedback / customer support

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4. Who uses QuestNet?
Financial Control and Credit Analysis - Litigation details, paid-up capital and net worth, profitability, business activities and industry performance are some of the things you need to find out before you extend credit to your customers.
Collectively, these information aid in predicting your customers' credit history and help you make efficient, effective and informed decisions; minimizing the likelihood of you extending credit to a customer with a habit of paying late or not at all.

Credit Risk Management – Manage your risk exposure through DP Credit Ratings. Understand the risk exposures facing companies and how to manage your corporate risk for greater financial gain.

Marketing and Sales - Business activities, product information, import and export markets, directors' and shareholders' information, all of which are vital information you need before making a sales call on your potential customers. Do a good research of the company you want to develop a business relationship with.

Employment Advantage - Arm yourself with a good knowledge of the company and get the job you want by impressing the interviewer with detailed information such as sales turnover, business activities, product information, key executives and staff strength. Minimize the likelihood of you joining a company about to wind up or is undergoing numerous litigation suits. Impress your prospective employers and write customized application letters.
Plus! Legal, Banking, Financial and other competitive edge industries.

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5. Who are the people behind QuestNet?
Since 1978, DP Information Group (DP Info) started out providing commercial credit information services.

Over the years, DP Info has seen rapid expansion and has grown to become Singapore's leading one-stop credit bureau information provider. DP Info has over 100 employees and is located in a 4,500 square feet office in the heart of Orchard Road. Our services range from the provision of comprehensive credit information and reporting, to industry analysis and accounts receivable management. Our clients include local and overseas Multi-National Companies and Small Medium Enterprises, as well as 95% of all financial institutions in Singapore.

In line with our vision to become the premier and trusted credit bureau information provider in Asia, and with QuestNet.com, we are confident to achieve this aim.

With our extensive range of services and comprehensive information database, DP Info strives to serve you, our valued customers, better. By keeping abreast of new developments in information, database management and networking technologies, DP Info is able to provide the most value-added credit bureau information and services required by the business community.

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6. Do I have to register to use QuestNet's features?
Yes, registration is required if you wish to purchase information from QuestNet. Registration is FREE for all users.

Please see How to Register? for details.

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7. What if I've forgotten my login name?
You may contact our Customer Service Team to trace your login name by providing your registered name or identity number.

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8. What if I've forgotten my password?
If you have forgotten your password, please use Forget Password to receive your password via email. Alternatively, you may contact our Customer Service Team to reset your password.

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9. Who do I ask if I need personal assistance?
Should you have any difficulties or enquiries, do contact our Customer Service Team at (65) 6320 1900 . Our operating hours : Monday to Friday from 9:00am to 5:30pm. We are closed on Saturday, Sunday & Public Holidays. Alternatively, you can email us at dpinfo@dpgroup.com.sg, cs@dpgroup.com.sg or fill up an Online Feedback Channel.

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10. What makes QuestNet different from other credit bureau information providers?
QuestNet is the Asian Information gateway offering comprehensive coverage of companies in various countries, particularly strong with Singapore, Australia and UK-based corporations and SMEs. This means that you will have the most complete set of business, financial and adverse information all from one source.

We are also the ONLY credit bureau information provider that offers a Singapore Industry Report, a means of evaluating the performance of a local company alongside its peers in the industry.

In addition, the information in our database is constantly updated. Thus, you get the latest corporate news and financial data.

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11. How can I share my comments, suggestions or concerns abt the site?
We are continuously seeking ways to improve our services to serve you better. Consequently, we would like to hear from you, our valued customer, about your concerns, comments or suggestions for improving our services and site. Please email your valued feedback to dpinfo@dpgroup.com.sg, cs@dpgroup.com.sg or call our Customer Service Team at (65)6320 1900. You can also reach us through our Online Feedback Channel.

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COMPANY/INDIVIDUAL INFORMATION

1. For local company Searches/Reports and Individual Checks, where does QuestNet get its information? What are its sources?
Our primary source of information is the Accounting & Corporate Regulatory Authority (ACRA) and the Supreme & State Courts.

In addition to 2 sources, we value add through our research work, compilation of financial data & analysis and credit ratings. Our research work is based on various sources such as research papers and news reports.

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2. How many companies does QuestNet cover?
As many as there are registered with the Singapore's Accounting & Corporate Regulatory Authority(ACRA). That isbecause of a strategic alliance with ACRA that enables the sharing of database to provide you with current online information. We have partners over the world to provide us with the information you require.

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3. Does QuestNet cover both private and public companies?
QuestNet evaluates ALL types of businesses from sole-proprietorships and partnerships to multi-national corporations and public listed companies.

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4. How can I check my debtor’s credit worthiness?
Conduct an “Total Corporate Search” &/or “Enhanced Individual Search” as it gives you a 10-year litigation trace aside from the usual information Business Profile and Business Interest Check.
Looking at their litigation records may give you a better picture of their credit worthiness.

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5. How will I know if a person is being sued for bankruptcy?
You can conduct the Enhanced Individual Search (EIS), which provides:-

  1. Current / Previous Business Search (as available)
  2. Bankruptcy Trace
  3. 10 years Litigation Trace (Supreme / State Courts)
  4. Shareholding Details
  5. Search Count

5.1 Bankruptcy Info at Your Finger Tips (via SMS)
You can now send us an SMS at the following number : 9399 9881
Simply key in the IDENTIFICATION NUMBER of the subject individual and send the SMS to us !
Almost instantaneously, you would be able to know if there is a bankruptcy trace or not !
If the identification Number returns with :

1)Bankruptcy Trace

ID: S1234567G
Bkpt Trace: YES
Order No. 16111111
Please login to your Questnet
account to collect the full report
after 15 mins.


2)NO Bankruptcy Trace

ID: S1234567G
Bkpt Trace: NO
Order No. 16222222
Please login to your Questnet
account to collect the full report


For a copy of the report, please login to Questnet and proceed to Collect Orders page.
*Note that Bankruptcy Trace includes cases where status can be petition filed, order made, discharge, annulment and set aside.

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6. How will I know if there are any litigation / winding-up suits filed against a company?
You can conduct the Enhanced Instant Search (EINS), which provides:-

  1. Business Profile
  2. Winding Up Trace
  3. 10 years Litigation Trace (Supreme / State Courts)
  4. Related Business Trace
  5. Search Count

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7. How can I know an individual / companies’ asset worth?
The Individual/Company Asset Search (IAS) is a non-exhaustive database, which enables you to trace the immovable assets by name & NRIC/Entity Number.

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8. Why is the Entity/Company that I searched for not found?
You have to key in the Entity/Company name exactly as how they have registered with ACRA. Alternatively, you can simply key in the Entity/Company name in partial (minimum 6 characters) then hit “Enter”, in the Web Page Dialog will display a list of company starting with these characters for you to select.

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9. What is the difference between “Available Litigation” and “Detailed Litigation”?
Available Litigation is the detail as available in our database. It may or may not be the latest update of the suit. To know the latest update of the suit, you will need to conduct a Detailed Litigation search.

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10. Can I retrieve the “Detailed Litigation” instantly?
There is an hour turnaround time for Detailed Litigation. You may visit the website to collect result an hour later.

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11. How do you read a suit number, e.g. Supreme Court 1588/ 1999?
“1999” – Filing Year
“Supreme Court” – Type of Court
“1588” – Case No.

Court Type Details:
M/D - State Courts
M - Magistrate Court (claims below $60,000)
D - District Court (claims between $60,000 - $250,000)

H - Supreme Court
(claims above $250,000)

B - Bankruptcy


W - Winding up

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12. Why are the financial statements of some companies not available?
Financial statements may or may not be available for sole proprietorship, partnership, foreign branch or limited exempt companies as they are not required to file in their financial statements with ACRA.

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13. Who do I ask if I have questions on the purchasing process?
Should you have any difficulties or enquiries, email us at dpinfo@dpgroup.com.sg, cs@dpgroup.com.sg or contact our Customer Service Team at (65) 6320 1900. You can also reach us through our Online Feedback Channel. Please also see quick guide on Purchasing Products.

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14. Who do I ask if I have questions on the products that I have purchased?
Please kindly contact our Customer Service Team at (65) 6320 1900. Our operating hours : Monday to Friday from 9:00am to 5:30pm. We are closed on Saturday, Sunday & Public Holidays. Alternatively, you can email us at dpinfo@dpgroup.com.sg, cs@dpgroup.com.sg or fill up an Online Feedback Channel.

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15. Can I share the Credit Report, which I have purchased, with third parties?
The answer is No. The information provided in a Credit Report is confidential. The information is furnished in strict confidence at your request for your exclusive use as a basis for credit, marketing and other business decisions. It is your own purchased copy. As such, this information must not be communicated with external parties or the firm reported on. You may, however, disclose this information with employees who have a legitimate business need for the said information.

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16. Can I retrieve my searches again on the same day?
Yes. Simply click on “Collect Orders” to retrieve your search again at no additional charge.

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17. Can I re-collect my search result after the day of transaction?
Yes, you will be able to re-collect the search result within 5 calendar days from the day of transaction.

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18. If I forgot to collect my search result after placing order, can I still retrieve it on the following day?
Yes, you can. In fact the order will still be available online for your collection within 30 days from the day of transaction.

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19. Previously when I searched for an Available Credit Report on a company, it was unavailable on your database. However, when I searched on the same company a few days later, there was an existing Available Credit Report? Why is this so?
Our team of experienced Business Analysts are continually researching and writing new Credit Reports. As soon as they are available, credit reports will be posted on QuestNet so that you can purchase it for your day-to-day business activities.

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20. In your credit reports, why do some companies have credit ratings while others don't?
Our credit ratings are based on both qualitative and quantitative factors. As such, we are unable to offer credit ratings for companies without quantitative factors like sales/turnover, paid-up capital and other financial figures. These would include sole-proprietorships and partnerships, foreign branches and certain limited exempt companies.

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21. Why does the information provided in the local/foreign credit reports vary for different countries?
This is because different countries have different filing requirements. As such, the information that is furnished in our report may differ from country to country.

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22. My company has been in operation for many years. Why is it that I can't find it in your database?
As long as your company is registered with ACRA, we will have your company's records in our database. To purchase your company's records, simply type in the company's partial name and click on Search. This is because our search engine is based on the exact spelling of your company's name as registered with ACRA. Should you have any inquiries, please contact us at dpinfo@dpgroup.com.sg, cs@dpgroup.com.sg.

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23. Why is it that some reports do not have the financial statements of the company?
Financial statements may or may not be available for sole proprietorships, partnerships, foreign branches or limited exempt companies. This is because these companies are not required to file their financial statements with ACRA.

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ONLINE PAYMENT

1. How can I check my balance points?
To view your balance points, you have to login to QuestNet, click "My Account" located at the top menu bar and click "View Balance Points".

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2. Can I opt for a different Subscription Plan?
Yes, you can UPGRADE your Subscription Plan anytime. In addition to the balance brought forward to the new plan. e.g. from Silver to Gold, or Gold to Platinum.

On the other hand, you may wish to renew to a lower Subscription Plan, e.g. from Platinum to Gold, or Gold to Silver. However, there will be no refund on your Subscription Plan but you can bring forward any balance points from your previous plan to your new plan.

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3. How long are these points valid for?
The points are valid for 12 months.

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4. I have a few balance points, which are insufficient to purchase any of your products. Can I get a refund?
It is not our policy to refund any balance. If you wish to continue purchasing our products, we suggest that you renew or upgrade your Subscription Plan. We offer great savings to our subscribers.

Please see Subscription for details.

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5. Why am I not prompted to enter my Credit Card info when I’ve selected to pay by Visa?
Ensure that your system is not installed with a popup blocker. Check if this application exists under Control Panel>Add/Remove program. If it is there, you need to remove it as it blockspop-up messages / windows which are essential in QuestNet.

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6. Are there any other methods of payment besides Credit Card?
For subscriptions, you will need to prepare a cheque made payable to DP INFORMATION NETWORK PTE LTD addressed to 10 Kallang Avenue #14-18 Aperia Tower 2 Singapore 339510.

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7. How do I terminate my account?
If you wish to terminate your membership with QuestNet (which we hope you won't!), please email us at dpinfo@dpgroup.com.sg, cs@dpgroup.com.sg or contact our Customer Service Team at (65) 6320 1900. You can also reach us through our Online Feedback Channel.

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8. Can I retrieve my statement of account online?
Yes, you may print the statement under the feature ‘Usage Report’ in ‘My Account’ located at the top menu bar.

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9. How do I know how much it cost for each of my searches conducted online?
You may want to clarify with your Administrator, as the price list is provided to the Administrator only.

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TECHNICAL SUPPORT

1. What browsers and Microsoft Office versions does QuestNet supports?
QuestNet works best with Internet Explorer 11 on Windows 7.

To verify your Internet Explorer is TLS 1.2 enabled:

1. Open Internet Explorer.

2. Select Tools > Internet Options > Advanced tab.

3. Scroll to the Security section.

4. "Use TLS 1.2" should be checked.

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2. Do I need to install any other application to support the reports available in QuestNet?
You need to install Acrobat Reader to view the Reports.

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3. How do I make QuestNet my home page?
If you are using Internet Explorer 11, click on <Tools> on your web browser and select <Internet Options>. Under the <General> heading, type in https://www.QuestNet.sg in the Address field. Click on <OK>.

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4. Who do I approach if I have technical difficulties?
If you encounter any technical difficulties on our site, please email us at dpinfo@dpgroup.com.sg, cs@dpgroup.com.sg immediately so that we can provide you with prompt assistance. Alternatively, you can reach us through our Online Feedback Channel by clicking on 'HELP' at the top menu bar.

Should you need immediate assistance, please contact our Customer Service Team at (65) 6320 1900.

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PRIVACY/SECURITY

1. Will QuestNet disclose my personal information to external parties?
QuestNet is committed to protecting the security of our customers' transactions and maintaining the privacy of their personal information.

When you subscribe to QuestNet, you would need to provide us with basic information such as your full name and company name, residential or corporate address, telephone / facsimile numbers, email address, and your preferred method of payment. All required information, which we collect from you, is kept in-house. This information is used to process orders, and to operate and improve our services.

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2. How will QuestNet protect my information? Are my online credit card transactions secure?
All information obtained from our valued members is stored on a secured server. Secure Socket Layer (SSL) is the encryption technology QuestNet uses to encrypt ALL payment and personal information transmitted between QuestNet and its users. In addition, ALL user passwords are encrypted in our database to provide MAXIMUM SECURITY. Additional verification procedures are implemented to protect Corporate Members because passwords could be shared among staff.

QuestNet is constantly striving to implement the latest security technologies in order to provide you with the maximum security for all your credit card transactions.

Information about your credit card is never released to any third party other than the authorization network that approves your credit card payment.

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