CUSTOMER SERVICE @ Questnet.com.SG

1. Registration of Membership

I. How to Register

Registration is required if you want to purchase information on QuestNet and Registration is FREE for all users.

Register by clicking on REGISTER NOW at the main page.

Select the type of membership you are registering for.

II. Individual Membership

If you wish to register for an individual account, select INDIVIDUAL MEMBERSHIP. This is an individual account for individual usage. Upon registration, you will automatically become an Ordinary Member. You can choose to become our Package Member or Subscriber after you have completed the registration procedure.

To start the registration process, please click on INDIVIDUAL Membership.

Choose your Login ID that must at least 6 characters long. You may use letters (a-z), and/or numbers (0-9), and/or the underscore (_). Please note that no spaces or other characters are allowed.
Choose your own Login Password that must also be 8-14 characters long. This password is case sensitive and may contain letters (A-Z, a-z), and/or numbers (0-9), Please note that no spaces or other characters are allowed. Type the same Login Password in the Confirm Password field.
Type in the e-mail address to which you want information on promotions and new products to be sent.
After you have completed filling in your details, click on NEXT.
You are now an Ordinary INDIVIDUAL member.
If you would like to subscribe/renew any package or subscription plan the next time you log in, please click on "MY ACCOUNT" on the top menu bar.

For more details on your benefits as our Package Member or Subscriber, please see Our Subscription

III. Corporate Membership

If you are registering for a corporate/company account, select CORPORATE MEMBERSHIP. A corporate account may have more than 1 user, each having different login IDs.

This is a corporate account for corporate staff usage. Upon registration, you will automatically become an Ordinary Member. You can choose to become our Package Member or Subscriber after you have completed the registration procedure.

To start the registration process, please click on CORPORATE MEMBERSHIP. This will open a new window.

If you are a locally registered corporation, please enter your Entity's partial name OR full Entity number and click on search. This will search the Singapore Accounting & Corporate Regulatory Authority's (ACRA) database of companies.

If you are a corporation registered overseas, please click on 'For Companies Not Registered in Singapore' and enter your Entity's FULL name and/or Entity Number.

If your company has previously been registered as one of our customers and has an account with us for other packages, the type of package subscribed to and contact person will be displayed on screen.

Please note that the first person registering for a QuestNet corporate membership will automatically be the User Administrator. This person has the right to add users to the corporate account. To re-assign another person as the User Administrator, please contact our Customer Service Team via email at cs@experian.com.

To start on the registration process for a QuestNet Corporate Membership, click on the selected company for registering.

Choose your Login ID that must at least 6 characters long. You may use letters (a-z), and/or numbers (0-9), and/or the underscore (_). Please note that no spaces or other characters are allowed.
Choose your own Login Password that must also be 8-14 characters long. This password is case sensitive and may contain letters (A-Z, a-z), and/or numbers (0-9), Please note that no spaces or other characters are allowed. Type the same Login Password in the Confirm Password field.
Type in the e-mail address to which you want information on promotions and new products to be sent.
After you have completed filling in your details, click on NEXT.
You are now an Ordinary CORPORATE member.
To subscribe to any one of our package or subscription plans, click on the respective package on the Subscription page.
If you would like to subscribe/renew your package or subscription plan the next time you log in, please click on ?MY ACCOUNT? on the top menu bar.

For more details on your benefits as our Package Member or Subscriber, please see Our Subscription

IV. How to Login/Logout

Upon successful registration, you will automatically be logged in. To logout, simply click on 'LOGOUT' on the top menu bar.

To login the next time you visit our website, enter your Login ID and Password at the Members' Login area.

2. Subscription

I. Membership

Upon successful registration, you will automatically become an (Individual/Corporate) Ordinary Member. This will allow you to buy QuestNet?s products and services using your credit card.

II. Payment Plans

To enjoy greater COST SAVINGS, subscribe to any one of our 6 different cost-effective Payment Plans to suit your needs. The lowest plan starts from SGD107.00 only!

Points will be credited depending on the Payment Plan you choose. 1 Point is equivalent to SGD1.00. Package Member can use these points to purchase any of QuestNet's Products and Services.

TYPE OF PAYMENT PLAN PREPAID VALUE POINTS AWARDED VALIDITY
(12 MTHS)

Domestic SGD107.00 107 12

Silver SGD428.00 428 12

Gold SGD856.00 856 12

Platinum I SGD1,284.00 1284 12

Platinum II SGD2,782.00 2782 12

Platinum III SGD4,280.00 4280 12

III. How to Subscribe?

Click Sign Up Now!.
Want to meet our Business Development Executive to find out more, click Contact Us.

IV. Payment Methods

For Ordinary Members, you can purchases our products by credit card (VISA/Mastercard).

If you sign up for any one of our payment plans, you can choose to pay by Credit Card (VISA/MASTERCARD) or Cheque.

For cheque payment, please make cheque payable to "Experian Credit Services Singapore Pte Ltd" and mail to 10 Kallang Avenue #05-18 Aperia Tower 2 Singapore 339510. Your member account will be activated only upon receipt of payment.

For payment by credit card (VISA/Mastercard), your member account will be activated immediately. This means you can start purchasing immediately upon subscription!

3. Purchasing Process

| Purchasing Process | Collecting Search Results |

I. Purchasing Process

1. Company Related Searches:

A) Business Profile (INS)/Total Corporate Search (TCS)

To perform a company search, click on the product you want to purchase. EG: INS or TCS

Enter partial name of a Entity/Company (minimum 6 characters) and click ?Search?

Select the desired Entity name and add to list or enter the full Entity number and add to list

Click the payment mode (Point/Visa Card/Master Card) to purchase the product.

B) Local Credit Report (LCR)

Click on the product you want to purchase. EG: LCR

Enter partial name of a company (minimum 6 characters) and click ?Search?

Select the desired company name and the type of report and add to list.

Click the payment mode (Point/Visa Card/Master Card) to purchase the product.

C) Other Searches

Click on the product you want to purchase. EG: OLS

Select the service code that you want to purchase.

Key in all the required information.

Click the payment mode (Point/Visa Card/Master Card) to purchase the product.

2. Individual Related Searches:

A) Enhanced Individual Searches (EIS)/Total Individual Check (TIC)/ People Profile Information (PPI)

Click on the product you want to purchase. EG: EIS/TIC/PPI

Enter the name and NRIC of the individual.

Click the payment mode (Point/Visa Card/Master Card) to purchase the product.

3. Litigation Related Searches:

A) Complete Litigation Check, including bankruptcy (PLIT)

Click on the product you want to purchase. EG: PLIT

Enter partial name of a company (minimum 6 characters) and click ?Search? OR Enter the name and NRIC of the individual.

Click the payment mode (Point/Visa Card/Master Card) to purchase the product.

B) Available Litigation (ALIT)/Latest Detailed Litigation (DIT)

Click on the product you want to purchase. EG: ALIT/DIT

Enter the case number, court type and year.

Click the payment mode (Point/Visa Card/Master Card) to purchase the product.

4. Property Related Searches:

A) Enhanced Property Search (EPS)/Land Title Search (LTS)

Click on the product you want to purchase. EG: EPS/LTS

Enter the address

Click the payment mode (Point/Visa Card/Master Card) to purchase the product.

5. Financial Searches:

A) Financial Online with Notes (FINN/SVCH)

Click on the product you want to purchase. EG: FINN/SVCH

Enter partial name of a company (minimum 6 characters) and click ?Search?

Select the financial year required or enter the year required.

Click the payment mode (Point/Visa Card/Master Card) to purchase the product.

B) Financial Online without Notes (FINO)/Financial Profile Analysis (FPA)

Click on the product you want to purchase. EG: FINO/FPA

Enter partial name of a company (minimum 6 characters) and click ?Search?

Select the financial year required.

Click the payment mode (Point/Visa Card/Master Card) to purchase the product.

6. Monitoring Service:

Contact our Customer Service Team via email at cs@experian.com

7. International Information Searches:

Select the country and the type of report required.

Enter the company name and other contact information if available.

Enter the email address which the report will be sent to.

Click the payment mode (Point/Visa Card/Master Card) to purchase the product.

II. Collecting Search Results

Click on the Order Number to view and print each search result.

For other products such as Enhanced/Available Local Credit Report & International Information Searches, the results will be delivered by email within the said period.

For other searches like forms filed with ACRA, the results will be delivered by fax and mail.

*Please refer to the products catalog for more details on the turnaround time and delivery mode.

You may re-collect your search results on the same day by clicking on the ?Collect Order? button in the top menu bar.

Collected results will not be available for re-collection on the following day.

4. Terms and Conditions

ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS AND CONDITIONS
1. These QUESTNET Online Terms and Conditions and Registration/Subscription Form ("Terms") comprise the Agreement for QUESTNET usage between the User and Experian Credit Services Singapore Pte. Ltd. ("Experian"). Experian reserves the right to modify the Terms at its sole discretion without notice to the User. The User's continued use of the Services following the modifications constitutes an acknowledgement and acceptance of the amended terms and an agreement to abide and to be bound by the amended terms.
2. In case a separate contract is signed by and between the User and Experian for QUESTNET usage such contract will prevail over these Terms as may be amended from time to time.
3. By completing the registration/ subscription process and clicking the 'Finish' button and by using the Services, the User agrees to be bound by these Terms.

DEFINITIONS

Word or Expression	Meaning
Commencement Date	The date specified by Experian in writing in its notice to the User through email, indicating the acceptance of the registration or subscription by the User for the Services;
Contract Year	A twelve calendar months period from the Commencement Date or any anniversary of the Commencement Date;
Force Majeure	Any act of government or state, civil commotion, epidemic, fire, flood, industrial action or organised protests by third parties, natural disaster, war, failure of payment systems, or any event beyond the reasonable control of the party claiming to be excused from performance of its obligations;
Questnet	The Internet web site at http://www.QuestNet.sg
Information	Information made available to the User through QUESTNET;
Intellectual Property Rights	Copyright, database right, domain names, patents, registered and unregistered design rights, registered and unregistered trademarks, and all other industrial, commercial or intellectual property rights existing in any jurisdiction in the world and all the rights to apply for the same;
Package Plan	A pre-paid plan the User selects to subscribe to;
Package Plan Period	12 calendar months commencing on the day of the subscription for a Package Plan;
Permitted Purpose	The internal business purposes of the User and not in any event for unlawful activities or for the provision of any bureau services to any third parties;
Services	The services as detailed in Clause 4.1 to be provided at QUESTNET, including any system, software or data (whether electronically transferred or in printed form);
User	A subscriber for the Services, whose particulars are stated in the registration/ subscription form.

DECLARATIONS AND WARRANTIES
1. The User declares and warrants that:
  1. it is not involved in:
    1. any type of illegal organisations/industries or illegal activities;
    2. illegal lotteries/lottery brokers;
    3. narcotics;
    4. adult entertainment, including pornographic/adult materials;
    5. child labor, forced labor, human trafficking;
    6. pyramid schemes (a form of investment in which each paying participant recruits two further participants, with returns being given to early participants using money contributed by later ones);
    7. tax evasion;
    8. terrorist organisations, including company-financed;
  2. It is not a sanctioned entity or individual (a country, government/agency of a country, an organisation directly/indirectly controlled by a country or its government or a resident in/of a country that is subject to a country's sanctions programme).
2. ENTITIES OR INDIVIDUALS FALLING UNDER CLAUSE 3.1 ABOVE ARE STRICTLY FORBIDDEN TO ACCESS QUESTNET AND USE THE SERVICES.
ACCESS TO QUESTNET
1. Experian grants the User a non-transferable, non-exclusive right to access QUESTNET and the Information available through it.
2. Experian reserves the right at any time and without prior notice to the User:
  1. to change QUESTNET hours of operation;
  2. to withdraw or add Services and/or Information to be provided at QUESTNET.
PAYMENT TERMS
1. The User shall pay the fees in accordance with a package plan he subscribed to or, if the User does not wish to subscribe to any package plan, in accordance with the price list available online at QUESTNET.
2. Package Plan will be valid for a Package Plan Period. If the User has subscribed to a Package Plan, Experian is entitled to charge a full price of that Package Plan irrespective of User's actual usage during the Package Plan Period. No refund will be made for unused portion of the Package Plan at the end of the Package Plan Period.
3. Experian reserves the right to amend the price list upon thirty (30) days prior notice to the User.
NATURE OF THE SERVICES/INFORMATION
1. Experian's Services/Information are not intended to be used as the sole basis for any business decision, and are based upon data which is provided by third parties, the accuracy and/or completeness of which it would not be possible and/or economically viable for Experian to guarantee. Experian is therefore not able to accept any liability for:
  1. any inaccuracy, incompleteness or other error in the Services and/or the Information which arises as a result of data provided to Experian by the User or any third party;
  2. any failure of the Services to achieve any particular result for the User.
USE OF QUESTNET /SERVICES/INFORMATION
1. The User agrees that it will:
  1. use QUESTNET and/or the Services and/or the Information for the Permitted Purpose only and in compliance with all applicable laws and regulations;
  2. not use QUESTNET and/or the Services and/or the Information for illegal purposes;
  3. not sell, transfer, sub-license, distribute, commercially exploit or otherwise make available to, or use for the benefit of, any third party QUESTNET and/or any of the Services and/or Information;
  4. not (and will not allow any third party to) copy, adapt, alter, modify, reverse engineer, de-compile or otherwise interfere with QUESTNET and/or the Services and/or any Information;
  5. be responsible for the set-up or configuration of his equipment for access to QUESTNET;
  6. comply with all notices or instructions given by Experian from time to time in respect of the use of QUESTNET;
  7. comply with the rules of any network or Internet service provider through which the User accesses QUESTNET;
  8. be solely responsible for the maintenance and confidentiality of the login name and password, and all activities and transmission performed using his login name;
  9. notify immediately and provide Experian with a written notice of any unauthorized use and/or theft and /or loss of User's login name and/or password or any other breach of security known to the User. The User shall remain liable for any use of QUESTNET and/or the Services made by any third party using User's login name until such unauthorized use and/or theft and/or loss is notified to Experian;
  10. not introduce, post or transmit any information or software which contains virus or other harmful components onto Experian's network system;
  11. not violate or attempt to violate the security of QUESTNET and/or web sites linked to QUESTNET. This includes but not limited to accessing data and information not intended for them or logging onto a server or account, which the User is not authorized to access, attempting to probe, scan or test the vulnerability of a system or network or attempting to breach security or authentication measures without proper authorization.
2. Without prejudice to the general obligations under Clause 7.1.1, the User undertakes, if and to the extent required by applicable laws and regulations, to obtain all consents necessary for purchase of information about third parties.
INTELLECTUAL PROPERTY RIGHTS
1. All Intellectual Property Rights in QUESTNET, the Services and Information will remain vested in Experian (or its relevant licensors).
2. The User:
  1. acknowledges and agrees that it shall not acquire or claim any title, ownership rights or interest to Experian's Intellectual Property Rights (or those of its licensors) by virtue of the rights granted to it under these Terms or through its use of such Intellectual Property Rights;
  2. agrees that it will not, at any time, do, or omit to do, anything which is likely to prejudice Experian's ownership (or its licensors' ownership) of such Intellectual Property Rights; and
  3. agrees not to remove, suppress or modify in any way any proprietary marking, including any trade mark or copyright notice, on or in the materials of Experian and agrees to incorporate any such proprietary markings in any copies it takes of such materials.
DISCLAIMER OF WARRANTIES AND LIMITS ON LIABILITY
1. TO THE EXTENT PERMITTED BY LAW, EXPERIAN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
2. Experian total aggregate liability to the User arising from or in connection with the Services is limited to the fees paid by the User to Experian during the Contract Year in which the liability arose.
3. In no event shall Experian be liable to the User (whether in contract, negligence, for breach of statutory duty or under indemnity or otherwise and notwithstanding any notice of the possibility such loss) for:
  1. any indirect or consequential loss;
  2. pure economic loss including loss of profits; loss of earnings; loss of business or goodwill; or
  3. anticipated or incidental losses: including loss of anticipated savings; increase in bad debt; failure to reduce bad debt.
TERMINATION OF SERVICES
1. Experian shall be entitled to terminate provision of Services to the User:
  1. immediately by serving written notice on the User if the User commits a material breach of any of its obligations under these Terms;
  2. upon fourteen (14) days prior notice to the User who has subscribed to a Package Plan or with immediate effect to the User who has not subscribed to any Package Plan, at Experian's sole discretion and without any reason.
2. Termination of the Services (or of any element of it) shall not affect any rights, obligations or liabilities of either party which have accrued before termination or which are intended to continue to have effect beyond termination.
MAINTENANCE SERVICES
1. Experian reserves the right at any time and without prior notice to the User to limit and/or deactivate and/or suspend the User's access to the Services and/or QUESTNET for any reason it deems necessary including in order to carry out system maintenance, perform repairs, make modifications, upgrading, testing and other related work. Experian shall not be liable for any loss, damage, costs and/or expense that the User may suffer or incur, and no fees payable by the User to Experian shall be deducted, refunded or rebated, as a result of such limitation, deactivation or suspension.
INDEMNITY
The User shall fully indemnify Experian against any and all losses (direct or indirect), claims, demands, damages, expenses (including any associated legal expenses) or liabilities whatsoever arising out of or in connection with the User's access to and/or usage of QUESTNET and/or Services and/or Information.
USE OF DATA
1. The User hereby agrees that Experian and its related or affiliated companies and organisations (hereafter collectively referred to as "Experian") may collect, use, process, disclose, and/or transfer any personal data supplied by the User in connection with the use of the Services for the purposes of administering, maintaining and terminating User's QUESTNET account and keeping the User informed of updates, changes and developments relating to the QUESTNET and/or Services, the scope of which may include but is not limited to:
  1. administering and maintaining User's QUESTNET account;
  2. engaging third party service providers to perform certain aspects of the Services;
  3. customer profiling, market analysis and research purposes;
  4. unless the User notifies Experian that he does not wish to receive such information, sending from time to time information through e-mail about QUESTNET and/or Services, promotions and special offers about Experian services;
  5. notifying the User about important changes to QUESTNET and/or Services;
  6. responding to queries or feedback from the User;
  7. enforcing these Terms and Experian's legal rights and remedies; and
  8. for such other purposes as permitted by applicable law or with your consent.
GENERAL
1. If any part of these Terms is found to be invalid or unenforceable by any Court or other competent body, such invalidity or unenforceability shall not affect the other provisions of the Terms and such other provisions shall remain in full force and effect.
2. If either party fails to exercise a right or remedy that it has or which arises in relation to these Terms, such failure shall not prevent that party from exercising that right or remedy subsequently in respect of that or any other incident.
3. A waiver of any breach or provision of these Terms shall only be effective if it is made in writing and signed on behalf of the party who is waiving the breach or provision. Any waiver of a breach of any provision of these Terms shall not be deemed a waiver of any subsequent breach and shall not affect the enforceability of any other provision of these Terms.
4. These Terms and all matters arising out of it shall be governed by, and construed in accordance with, the laws of Singapore. The courts of Singapore shall have exclusive jurisdiction over any claim or matter which may arise out of or in connection with these Terms.
5. The parties hereby agree that nothing in these Terms shall be construed as creating a right which is enforceable by any person who is not a party to these Terms or a permitted assignee of such a party under or by virtue of the Contracts (Rights of Third Parties) Act (Cap. 53B).

5. Our Privacy and Security Policy

QuestNet is committed to protecting the security of our customers' transactions and the privacy of their personal information. As financial professionals, we truly understand your concerns about transmitting and receiving confidential information online.

When you subscribe to QuestNet, you need to provide basic information such as your full name and company name, NRIC number/Entity number, residential or corporate address, telephone / facsimile numbers and email address. This information will be transmitted to us via secured channel and is used to process your orders, and to operate and improve QuestNet's services.

The following are the security measures we have implemented on QuestNet :

ALL information obtained from our valued members are stored on a secured server
Secure Socket Layer (SSL) is the encryption technology used in transmitting ALL payment and personal information between QuestNet and its users
ALL user passwords are encrypted in our database for MAXIMUM SECURITY
Additional verification procedures are implemented to protect Corporate Members because passwords could be shared among staff

QuestNet is constantly striving to implement the latest security technologies in providing you with maximum security for all your credit card transactions. Information about your credit card is never released to any third party other than the authorized network that approves your credit card payment.

QuestNet's Security Pledge

We commit to keep all credit card numbers confidential. We will not share this information with anyone extraneous to the transaction or for use, other than to effect a sale and present the transaction to its acquirer for payment.

6. Legal Disclaimer

Experian makes no warranty on the performance of the network or the accuracy of any indexing, data entry or any information included in QuestNet.

Experian is not authorized to make any representations or warranties or endorsements whatsoever with regard to the Services to be provided to the User.
The User acknowledges that Experian does not warrant or guarantee the timeliness, currency, accuracy, completeness or fitness for a particular purpose of the Information or Services provided.
The User has the responsibility of evaluating the accuracy, completeness and usefulness of all opinions, Information and the quality of the Services provided through QuestNet.
The User acknowledges that every business decision involves the assumption of a risk and that Experian, in furnishing the Information to the User, does or will underwrite that risk in any manner whatsoever. The User therefore agrees that Experian will not be liable for any loss, damage or injury caused in whole or in part by Experian's negligence in procuring, compiling, collecting, interpreting, reporting, communicating or delivering the Information.
Whilst every care is taken by Experian in the provision of the Services, Experian shall not be liable for any loss of information caused whether as a result of any interruption, suspension or termination of the Services.
Experian's liability under this Agreement shall not in any event exceed the amount of subscription fees paid by the User to Experian.
Experian does not warrant that any other web sites linked to QuestNet will be free of any operational errors nor that it will be free of virus or other harmful component. Experian is not liable for any information provided by other websites linked to QuestNet and vice versa.